Terms and Conditions
Effective Date: June 11 2025
Last Updated: June 11 2025
Business Location: Chilliwack, British Columbia, Canada
Welcome to Sapphire Creative. These Terms and Conditions ("Terms") govern your use of our website and your purchase of promotional products and marketing services from us.
By using our website www.sappirecreative.com or engaging in business with us, you agree to these Terms.
1. Use of This Website
You agree to use our website in a lawful manner and in compliance with all applicable Canadian and provincial laws, including privacy and consumer protection laws.
2. Products & Services
We offer:
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Promotional Products (custom-branded, printed items)
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Marketing & Branding Services (strategy, creative, digital campaigns, consulting)
All custom orders require written confirmation before production. Once approved, orders are final.
3. Pricing & Payment
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All prices are in Canadian dollars (CAD).
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We accept [list accepted payment methods].
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Invoices must be paid within agreed terms or a 1.5% monthly late fee may apply (as permitted under BC contract law).
4. Shipping & Fulfillment
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Orders ship from or are fulfilled in Canada.
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Shipping timelines vary based on destination and carrier.
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We are not liable for delays due to carriers or customs.
5. Returns & Refunds
Please refer to our Return Policy. Summary:
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Custom/personalized items are non-refundable, unless defective.
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Marketing services are non-refundable once work begins.
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Refunds are processed under Canadian consumer protection standards.
6. Privacy
We collect, use, and store your data in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA). See our full Privacy Policy.
7. Limitation of Liability
To the fullest extent permitted by BC and Canadian law, we are not liable for:
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Loss of profits, business, or data
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Indirect or consequential damages
Our maximum liability is limited to the total amount paid for the relevant product or service.
8. Intellectual Property
All website content, including designs, logos, and copy, is owned by Sapphire Creative or its licensors. Reuse without written consent is prohibited.
9. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any disputes shall be resolved in the courts of British Columbia.
10. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Your continued use of our site and services constitutes acceptance of the updated terms.
11. Contact Us
Phone
Sapphire Creative Chilliwack
Sapphire Creative Abbotsford
Business Hours
Monday - Friday 9:00am - 5:00pm
Saturdays & Sundays: Closed