Return & Refund Policy
Effective Date: June 11 2025
At Sapphire Creative, we stand behind the quality of our promotional products and marketing services. If you're not satisfied with your order, we're committed to making it right.
Returns for Physical Products
We accept returns for physical promotional products under the following conditions:
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Return Window: You may request a return within 14 days of receiving your order.
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Condition: Items must be unused, in their original packaging, and in resellable condition.
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Exceptions: Custom-branded, personalized, or special-order items are non-returnable, unless defective or incorrectly produced.
Defective or Incorrect Items
If you received an item that is damaged, defective, or different from what you ordered:
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Contact us at lee@sapphirecreative.com within 5 days of delivery.
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Include photos and your order number for quicker resolution.
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We’ll offer a replacement, repair, or refund based on the issue.
Marketing Services
Due to the nature of marketing services (e.g. design, consulting, social medai), all service sales are final once work has begun.
If you're not satisfied with a service you've received, please contact us to discuss how we can address your concerns. We’re committed to delivering value and results.
Refunds
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Approved refunds for physical products will be processed back to your original payment method within 7–10 business days after we receive and inspect the returned item.
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Refunds for services will only be issued in cases of billing errors or service failures explicitly acknowledged by our team.
Return Shipping
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Customers are responsible for return shipping unless the item was defective or the error was on our end.
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Use a trackable shipping service and keep your receipt.
How to Request a Return
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Email us at lee@sapphirecreative.com with:
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Your order number
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Reason for return or issue
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Any supporting documentation (e.g. photos)
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We’ll respond with instructions and a return authorization if eligible.
Contact Us
Have questions? We're here to help.
Phone
Sapphire Creative Chilliwack
Sapphire Creative Abbotsford
Business Hours
Monday - Friday 9:00am - 5:00pm
Saturdays & Sundays: Closed